Terms of Service

Effective Date: July 24, 2026  |  Last Updated: July 24, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website newpunchpizza.rest (the "Website"), including all content, features, functionality, and services offered through this Website.

By visiting our Website, creating an account, placing an order, subscribing to newsletters, or otherwise interacting with our digital or physical services, you affirm that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained the consent of a parent or legal guardian;
• You have the legal authority and capacity to enter into this Agreement;
• You agree to comply fully with all provisions of these Terms;
• You acknowledge that these Terms may be updated from time to time and that continued use of the Website constitutes acceptance of any revised Terms.

If you are using our Website on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you individually and the entity you represent.

2. Description of Services

Punch Pizza is a food service establishment operating in the United States. Through our Website, newpunchpizza.rest, we provide the following services:

• Online Menu Viewing: Users may browse our full menu of pizzas, appetizers, beverages, desserts, and other food and beverage offerings;
• Online Ordering: Users may place orders for pickup or delivery directly through our Website;
• Account Management: Users may create and manage personal accounts to track orders, save preferences, and manage loyalty rewards;
• Promotions and Special Offers: We may offer limited-time promotions, discount codes, and loyalty programs through the Website;
• Customer Support: We provide customer service and support for orders, inquiries, and complaints;
• Newsletter and Marketing Communications: With your consent, we may send promotional emails and updates about new menu items and offers.

Our services are intended for personal, non-commercial use unless otherwise expressly agreed upon in writing by an authorized representative of Punch Pizza. All food and beverage items are subject to availability. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

We make reasonable efforts to ensure that all menu descriptions, pricing, nutritional information, and allergen details are accurate; however, we do not guarantee that this information is always complete, current, or error-free. If you have specific dietary requirements or severe food allergies, we strongly encourage you to contact us directly at [email protected] before placing an order.

3. User Obligations and Prohibited Activities

3.1 User Responsibilities

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the confidentiality of your account credentials and notify us immediately if you suspect unauthorized access to your account;
• Use the Website only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations;
• Accept responsibility for all activities conducted under your account;
• Keep your contact information, including your delivery address and payment information, up to date;
• Treat our staff and other users with respect and courtesy in all communications.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities when using our Website or services:

• Fraudulent Activity: Submitting false orders, using stolen or unauthorized payment methods, or engaging in any form of financial fraud;
• Unauthorized Access: Attempting to access, hack, scrape, crawl, or otherwise gain unauthorized access to any portion of the Website, our servers, or our databases;
• Impersonation: Impersonating any person or entity or misrepresenting your affiliation with any person or entity;
• Harmful Content: Uploading, transmitting, or distributing any content that is defamatory, obscene, threatening, harassing, or otherwise objectionable;
• Malware and Viruses: Introducing any viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful;
• Reverse Engineering: Attempting to reverse engineer, decompile, or disassemble any software or technology underlying the Website;
• Spam and Unsolicited Communications: Using our platform to send unsolicited commercial messages or spam;
• Data Mining: Engaging in unauthorized data collection, data mining, or harvesting of any data from our Website;
• Interference: Interfering with or disrupting the integrity or performance of the Website or any related systems or networks;
• Abusive Behavior: Harassing, threatening, or abusing our employees, contractors, or other users;
• Commercial Exploitation: Using our Website for any unauthorized commercial purposes, including reselling our products or services without express written consent.

We reserve the right to investigate any suspected violations and to take appropriate legal action, including, without limitation, terminating accounts, reporting to law enforcement, and pursuing civil remedies.

4. Intellectual Property Rights

All content available on or through the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, and software, is the property of Punch Pizza or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Punch Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Punch Pizza. You may not use such marks without the prior written permission of Punch Pizza. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use only, subject to these Terms. This license does not include the right to:

• Reproduce, distribute, or publicly display any content from the Website;
• Modify or create derivative works based on Website content;
• Use any data mining, robots, or similar data gathering or extraction methods;
• Download any portion of the Website except as permitted by normal browser functionality;
• Use the Website or its content for commercial purposes without our express written consent.

Any unauthorized use of our intellectual property terminates the limited license granted herein and may violate copyright, trademark, and other laws. If you believe that your intellectual property rights have been infringed upon by content on our Website, please contact us at [email protected].

5. Ordering and Payment Terms

5.1 Order Placement and Acceptance

When you place an order through our Website, you are making an offer to purchase food and beverage items from Punch Pizza. All orders are subject to our acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent transactions.

Once your order is confirmed, you will receive an order confirmation via email or on-screen notification. This confirmation constitutes acceptance of your order and the formation of a binding contract between you and Punch Pizza for the purchase of the specified items.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes. Prices are subject to change without notice, though any change will not affect orders that have already been confirmed. We strive to ensure pricing accuracy but reserve the right to correct any pricing errors before or after order confirmation.

5.3 Payment Methods

We accept various forms of payment as indicated on the Website at the time of checkout, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the designated payment method;
• Your payment information is true, correct, and complete;
• Charges incurred will be honored by your payment provider.

Payment is processed securely through our third-party payment processors. We do not store your full credit card information on our servers. All payment transactions are encrypted using industry-standard Secure Socket Layer (SSL) technology.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once food preparation has begun. If you need to cancel or modify an order, please contact us immediately at [email protected]. Refunds or partial refunds may be issued at our sole discretion in cases where food quality did not meet our standards, incorrect orders were delivered, or other exceptional circumstances exist. Refunds, when approved, will be processed to the original payment method within 5 to 10 business days.

5.5 Delivery

Delivery availability, areas, timeframes, and fees vary and will be disclosed at the time of checkout. Estimated delivery times are approximations only and are not guaranteed. We are not responsible for delays caused by factors beyond our reasonable control, including traffic, weather conditions, or third-party delivery service delays.

6. Disclaimers and "As-Is" Basis

YOUR USE OF THE WEBSITE AND OUR SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND ALL CONTENT, SERVICES, AND PRODUCTS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF CONTENT ON THE WEBSITE;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS FOR YOUR PARTICULAR DIETARY NEEDS OR HEALTH CONDITIONS.

We do not warrant that our food products are free from allergens. Customers with food allergies or sensitivities are responsible for reviewing all ingredient and allergen information and for contacting us directly to address any specific concerns before placing an order. Cross-contamination may occur in our preparation areas.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

In jurisdictions that permit limitation of liability, Punch Pizza's total cumulative liability to you for any claims arising out of or related to these Terms or the use of our services shall not exceed the greater of: (a) the total amount paid by you to Punch Pizza in the twelve (12) months preceding the claim, or (b) One Hundred United States Dollars ($100.00).

These limitations apply regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, and even if Punch Pizza has been advised of the possibility of such damages.

Some states, including New Jersey and Massachusetts, do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. Nothing in this Agreement shall limit our liability for personal injury caused by our negligence, fraud, or any other liability that cannot be limited under applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or our services;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property, privacy, or consumer protection rights;
• Any content or information you submit, post, or transmit through the Website;
• Your negligence or willful misconduct;
• Any dispute between you and a third party arising from or related to your use of our services;
• Your fraudulent, deceptive, or illegal activities in connection with our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without our prior written consent.

9. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which is incorporated herein by reference and made a part of these Terms. Our Privacy Policy describes how we collect, use, store, and disclose information about you when you use our Website and services. By agreeing to these Terms, you also agree to our Privacy Policy.

To the extent we collect personal information from California residents, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Our practices with respect to consumer data are further described in our Privacy Policy available at newpunchpizza.rest.

We also comply with applicable provisions of the Federal Trade Commission Act (FTC Act) regarding unfair or deceptive acts or practices in connection with the collection and use of consumer information.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. These links are provided for your convenience and informational purposes only. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services.

We encourage you to review the terms and privacy policies of any third-party websites you visit. The inclusion of any link on our Website does not imply our endorsement of the linked site. If you use third-party delivery platforms or payment processors, your interactions with those platforms are governed by their respective terms and privacy policies.

11. User-Generated Content

If our Website allows you to post reviews, comments, ratings, or other content ("User Content"), you grant Punch Pizza a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our business and marketing activities.

You represent and warrant that your User Content does not infringe any third-party rights and is not unlawful, defamatory, or otherwise objectionable. We reserve the right to remove any User Content at our sole discretion without notice or liability.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the state in which Punch Pizza's principal place of business is registered, without regard to its conflict of law provisions.

To the extent that any lawsuit or court proceeding is permitted under these Terms, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within the applicable United States jurisdiction. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

Our services and Website are operated from the United States. We make no representation that materials on the Website are appropriate or available for use in other locations. Those who choose to access the Website from other locations do so on their own initiative and are responsible for compliance with local laws.

These Terms shall be interpreted and enforced in compliance with applicable federal consumer protection laws, including those enforced by the Federal Trade Commission, and applicable state consumer protection statutes.

13. Dispute Resolution

13.1 Informal Resolution

We believe that most disputes between us can be resolved amicably through good-faith communication. Before initiating any formal dispute resolution process, we encourage you to contact us first at [email protected] to describe the nature of your concern and the resolution you seek. We will make reasonable efforts to resolve the matter informally within thirty (30) days of receiving your written notice.

13.2 Binding Arbitration

IF AN INFORMAL RESOLUTION IS NOT REACHED, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, OR THE BREACH, TERMINATION, OR INVALIDITY THEREOF, SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION administered in accordance with the rules of the American Arbitration Association (AAA) then in effect.

The arbitration shall be conducted in English, at a mutually agreed location or, if no location can be agreed upon, via video conference or telephone. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST PUNCH PIZZA.

13.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Small claims court actions that qualify may also be brought in the appropriate small claims court.

If the class action waiver is found to be unenforceable, then the entirety of the arbitration provision shall be null and void, and any dispute shall be resolved in a court of competent jurisdiction.

14. Term and Termination

14.1 Duration

These Terms of Service are effective as of the date you first access or use our Website and shall remain in full force and effect for as long as you continue to use our Website or services, unless earlier terminated in accordance with these Terms.

14.2 Termination by You

You may terminate your relationship with Punch Pizza under these Terms at any time by ceasing all use of our Website and, if applicable, by requesting the deletion of your account by contacting us at [email protected]. Please note that termination will not relieve you of obligations for orders already placed or payments already due.

14.3 Termination by Punch Pizza

We reserve the right, in our sole discretion, to suspend or terminate your access to our Website and services, with or without notice and without liability to you, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or unlawful activity;
• Non-payment or chargebacks;
• At our discretion for any business reason.

14.4 Effect of Termination

Upon termination, your right to use the Website and our services shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

15. Changes to Terms of Service

Punch Pizza reserves the right to modify, update, or replace these Terms of Service at any time in its sole discretion. We will provide notice of material changes by:

• Posting the updated Terms on the Website with a new effective date;
• Sending an email notification to registered users at the email address associated with their account; or
• Displaying a prominent notice on the Website homepage.

Your continued use of the Website or our services after the effective date of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately cease using our Website and services. We encourage you to review these Terms periodically for any updates or changes.

Changes to these Terms will not apply retroactively to any disputes that arose before the effective date of the change, except as required by applicable law.

16. Severability

If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, for any reason under any applicable law or public policy, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms. A court's or arbitrator's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision of these Terms.

17. Waiver

No failure or delay by Punch Pizza in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right, power, or remedy, or the exercise of any other right, power, or remedy. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of Punch Pizza to be effective.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Punch Pizza concerning your use of the Website and our services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and Punch Pizza regarding the subject matter herein.

In the event of any conflict between these Terms and any other agreement you have with Punch Pizza, the terms of the other agreement shall control with respect to the subject matter of that agreement only.

19. Force Majeure

Punch Pizza shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, fire, flood, war, terrorism, civil unrest, labor disputes, governmental actions, power outages, internet service provider failures, or any other events beyond our reasonable control ("Force Majeure Events").

In the event of a Force Majeure Event, we will make reasonable efforts to notify you and to resume affected services as soon as reasonably practicable.

20. Accessibility

Punch Pizza is committed to making its Website accessible to individuals with disabilities in accordance with applicable law, including the Americans with Disabilities Act (ADA). We strive to comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you experience accessibility issues with our Website, please contact us at [email protected] so that we can address your concerns.

21. Electronic Communications

By using our Website or communicating with us electronically, you consent to receive electronic communications from Punch Pizza. These communications may include notices about your orders, account updates, promotional information (if you have opted in), and other information related to our services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you have opted in to receive marketing communications, you may opt out at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, you will continue to receive transactional and service-related communications necessary for the operation of your account or the fulfillment of your orders.

22. Contact Information

If you have any questions, concerns, complaints, or feedback regarding these Terms of Service or our services, please do not hesitate to contact us using the information below:

We aim to respond to all inquiries within two (2) to five (5) business days. For urgent matters related to active orders, please indicate "URGENT ORDER ISSUE" in the subject line of your email to ensure prompt attention.